Tools for Working Wood

 Joel's Blog

I got lucky - Somebody Returned a Chosera  


People think that because I own a tool company I get to have all the tools. This is largely correct but there is a down side. Supposing we have a hot product like our Japanese "Chosera" Waterstones by Naniwa stones. They are flat out the best sharpening water stones I have ever used and by far the most expensive. We have one set that we use as a demo and I can't take them home, so what am I supposed to do?

I can of course buy a set with my employee discount but the problem with that is I always feel guilty. After all the stones are in high demand and it's more important that a paying customer gets their order than I get something. So my general policy is to wait for a defective product, a demo of a product we don't sell, or a return. With the defective product - why would I want it? With a discontinued product - I was able to snag a 5k Chosera on a base. We sell the ones without a base and I would prefer that but I can't use the one on a base for a demo any more and while not ideal I can live with the base. But what about a 10K? That 10K Chosera is the finest finishing stone I have ever seen, it's getting rave reviews, they fly out of here, and nobody has wanted to return theirs yet. Until last week!!! It happens. If you read our return policy we guarantee everything we sell and pay return postage on domestic orders. We don't do that because we like getting returns, we do it because not every product is right for everyone and we would much rather you not have something you don't really like staring you in the face every time you go into the shop. And if we pay the return postage it means you get a chance to test stuff you wouldn't normally take a chance at and you only have to keep the stuff you really want. Yeah, we get stuff back, but overall we have happier customers which is good for customers and good for repeat business.

So obviously the customer who returned that used once 10K didn't want it but I finally got a 10K for myself at a good discount and I am very happy. Most of the returned stuff ends up in the sale bin in the store so someone else will have a chance at the next Chosera 10K return.

Hopefully someone will send back a 1K sooner rather than later, but then again maybe not. After all we do have to sell stuff once in awhile to stay in business.

PS - the Chosera stones are on sale right now.
Tags:Product News, Sales, and Promotions
Comments: 1
12/01/2009Karen Mangold 
hi-I'm trying to track down a woodcarver by the name of Joel Conner. (I think that is the correct reading of his last name). I am helping my mom who overdid it a bit on Christmas decoration shopping and had quite a thing for anything handmade and hence, came by this piece (either at a show or on Ebay). I was hoping to find more about him-are you him? or could you refer me somewhere for help? thanks, Karen
Comments are closed.
The opinions expressed in this blog are those of the blog's author and guests and in no way reflect the views of Tools for Working Wood.
 Joel's Blog
 Video Roundup
 Classes & Events
 Built-It Blog
 Work Magazine
Recent Blogs:
Plane Spotting for the Deeply Curious - 05/24/2017
A Sense of Community - 05/17/2017
Amana Here We Come! - 05/10/2017
OMG - 16th Century Boxwood Miniatures PT2 - and other news - 05/03/2017
OMG - 16th Century Boxwood Miniatures PT1 - and other news - 04/26/2017
Spooncarving and News - 03/29/2017
How to Use a Marking or Mortise Gauge (reprise) - 03/22/2017
How to Learn to Carve in the Modern Age - The Online Approach - 03/15/2017
Mitre Planes and the Finest of Mouths: Why? What Evidence? What to Look for When Shopping for Mitre and Shoulder Planes - 03/08/2017
Context! - 03/01/2017
Mitre Planes and an Observation about Maker's Marks - 02/22/2017
How To Grind Part 6 - How to Repair a Damaged Edge Without Burning the Steel - 02/08/2017
How To Grind: Part 5 - Grinding the Hollow - 02/01/2017
How To Grind: Part 4 - Dressing Your Grinding Wheel for Cool Running, Balance, and Convexity - 01/25/2017
How To Grind Part 3 - Grinding Wheel Chemistry and Nomenclature - 01/19/2017
How To Grind Part 2 - The Technology of Grinding -, Grinders, and Grinding Wheels - 01/11/2017
How To Grind - Part 1 - When To Grind - 01/04/2017
Happy New Year, A Great Experience, Ideas for the New Year, & News - 12/28/2016
Nail - 12/21/2016
The Gramercy Tools Saw Etch Story - 12/14/2016
Older Entries...