Here is our policy: It's very simple. We treat you the same way we want to be treated ourselves. We carry no paid banner advertising from any organization of any kind. We do not share credit card, membership, or ordering information with anyone. The only people who have access to your shipping address is us and the vendor (if it's something we are not fufilling ourselves) who ships the goods to you or if the vendor is responsible for service warranties. Our mailing list is never sold,traded, or shared.
Most of our products are shipped from our warehouse in New York City. There are exceptions.The product description will note any special shipping conditions and those few cases where we might have potential delays. We ship either UPS Ground or USPS Priority Mail (US Mail). However you can also request 2nd Day or Overnight delivery at additional cost. Books can also be sent U.S. Postal Service Book Rate, which is essentially third class mail and takes a few weeks. In the case of out of stock items, for domestic orders there is no additional charge for multiple shipments - the shipping charge we initially quote for the order is what you pay. Internationally, we normally ship USPS Global Priority Mail. In the case of out of stock items on international orders we will hold your order and ship complete. If we think there will be a very long delay we will contact you to see if you want to delete the out-of-stock items from your order, or substitute another item.
You can see a list of shipping options and costs by putting the items you wish in your cart, going to the cart page, and then entering your zip code or country. When you place your order you will also see the same list and you can pick your preferred shipping method (before you enter your credit card information) - you can decide what's best.
Some methods of shipping also indicate the number of days in transit. These estimates are from when you order is shipped, not from when you place your order - although we do try to ship your order within a day of receipt. Express methods of shipment are guaranteed by the carrier, and also receive priority from us for immediate shipment from our warehouse.
Information about whether a given item is in stock is now included under each full product description (with a few exceptions). We keep this information as up-to-date as possible, but occasionally our information is not accurate. If we think a product is in stock, and we find out after you place your order that we don't have it in stock, or the last one in the warehouse is broken, or one of our vendors ran out of something, we will let you know right away (within 24 business hours). If you have special instructions regarding the shipping, drop us a line and we will see what we can do. One of our major advantages is that we are a small company and we can pay attention to the small details of your order.
We have noticed that some customers find that as they shop, items go missing from their baskets. This problem is caused when customer's browser or firewall is configured (either manually or by default) to reject cookies. Like most on-line stores our system uses a single cookie to allow you to maintain your shopping cart contents. This cookie will expire automatically about three weeks after your last visit. The simplest solution is to turn the "cookie" function on or to call us (800-426-4613) and place the order over the telephone. We are committed to improving the ordering process, and so we will continuing to work on eliminating problems such as this one.
For customer service call toll free: 800-426-4613
Or email us at: firstname.lastname@example.org
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